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What details do I need to provide?

To transfer your website, we’ll need the cPanel login details from your current hosting provider:
  • Service IP Address
  • Service Username
  • Service Password

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How do I find my cPanel details?

To find your current cPanel details, you’ll need to log in to your current service provider. Here are some guides from other popular hosting providers to find your cPanel login details: If you are hosting your website with another provider, please contact their support team and request your cPanel login details.

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Why is the validation step important?

Validating your details ensures your details are correct and the transfer can proceed. If validation fails, it usually means:
  • The IP address, username or password is incorrect.
  • Your current hosting account doesn’t have enough free disk space. We need at least 40% free space to complete the transfer. You can delete old files or ask your host to temporarily increase your disk space and revalidate.
You can skip the validation step, which will create an eTicket for our support team to guide you through the next steps.

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What if my current host doesn’t use cPanel?

No worries — we can still help!
We’ll need access via FTP, including:
  • Domain name
  • Service IP
  • FTP username
  • FTP password
If your website uses WordPress, Joomla, or Drupal, you’ll also need to provide a database export, which your current provider can supply. Note: We do require FTP login details to access your current website files — without access to the files, we won’t be able to complete the website transfer. You can request a non-cPanel website transfer within VIPcontrol here:
https://vip.ventraip.com.au/support/migration-request

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Tailored Hosting Plan

During the transfer process, we’ll allocate a hosting plan tailored to your website’s disk usage. Your first month of hosting is free. If you skip the verification step, we’ll assign a default plan — you can change this anytime via your VIPcontrol account.

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How does Schedule Website Transfer work?

When booking your transfer, you’ll choose a preferred date and time. Our team will do their best to complete the transfer within your selected window. If there’s a delay, we’ll get in touch with the next steps.

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Still have questions?

If you’re still unsure about anything related to transferring your website to us, we recommend reaching out to our team via LiveChat or by submitting an eTicket to our Technical Support team for further assistance.
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