- First, log in to cPanel (VIPcontrol > My Services > Hosting > cPanel).
- Open phpMyAdmin.
- From the list of databases, click on the one relevant to your website. If you’re not sure which database your site uses, you can find this by viewing your wp-config.php file using FTP or File Manager.
- Within the database, look for and open wp_users. Note: your database prefix may be different than “wp”._
- With the wp_users table open, locate the user you want to reset your password for. You can locate them with either the user_login or user_nicename headings. Then, click the “edit” pencil next to that user.
- On this page, enter a new password in the row for user_pass. Then, make sure you set the encryption method next to it to MD5 (this is important!). To finalise the change, click the Go button at the bottom-right section of this page.
