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How can I get a refund?
How can I get another copy of my invoices?
How can I pay my invoice?
How do I set up automatic payments?
Enabling SMS subscription for domain expiry or invoice notifications
Enabling SMS subscription for invoice reminders
How to use VentraIP Australia's Services Alignment Tool
How can I get an extension on my invoice?
Available payment methods
I would like an invoice from my previous account
Changing the billing cycle on a hosting service
Split invoice into two payments
Using your VentraIP Wallet
Where can I send a remittance advice?
Where can I view and download my invoices?
Make Payments Using PayID®
My invoice was paid, why am I still receiving invoice reminders?
Update your saved credit card details
Why is my order flagged for manual review?
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Donate Unused Credit to Charity
When you cancel a prepaid service in VIPcontrol, you can choose to donate your unused credit to charity. VentraIP donates unused credits monthly to a variety of registered Australian charities. Here are some of the organisations we’ve supported:
Heart Foundation
Cancer Council
National Breast Cancer Foundation
Beyond Blue
Guide Dogs Australia
RSPCA
The Royal Children’s Hospital
The Salvation Army
Accepted payment methods
How can I get a refund?
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Responses are generated using AI and may contain mistakes.