We’ve made it easier and faster for you to manage your payments with PayID. This secure and convenient payment option allows you to pay using a simple email address with quicker processing. Below, we’ve answered common questions to help you get started.

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What is PayID?

PayID is a fast and secure way to make payments using an easy-to-remember identifier, such as an email address, instead of traditional bank account details.

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How do I make a payment to VentraIP using PayID?

Follow these simple steps:
  1. Log in to your bank’s mobile app or internet banking.
  2. Select PayID as the payment method.
  3. Enter our PayID email address: payments@ventraip.com.au.
  4. Enter the payment amount and include your account or invoice reference number in the payment description.
  5. Review and confirm your payment.
Payments made using PayID are processed almost instantly, ensuring your account is up to date right away.

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Is there a fee for using PayID?

There are no additional fees for using PayID with VentraIP. Please check with your bank to confirm if they charge any fees for this payment method.

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What information do I need to include in my payment?

To ensure your payment is processed quickly, include your account or invoice reference number in the payment description. This helps us match your payment to your account.

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Can I create recurring payments with PayID?

No, PayID does not support recurring payments. If you’d like to set up recurring payments, we recommend using BPAY, which is available as one of our convenient payment options.

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Other Payment Options We Offer

In addition to PayID, VentraIP provides the following payment options:
  • Credit/Debit Card: A fast and secure way to pay directly through our portal.
  • PayPal: Use your PayPal account for quick and easy payments.
  • BPAY: Perfect for setting up recurring payments or paying through your bank.
If you need help or encounter an issue, our support team is available 24/7 via LiveChat, eTicket, or by calling 13 24 85.