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How can I get a refund?
How can I get another copy of my invoices?
How can I pay my invoice?
How do I set up automatic payments?
Enabling SMS subscription for domain expiry or invoice notifications
Enabling SMS subscription for invoice reminders
How to use VentraIP Australia's Services Alignment Tool
How can I get an extension on my invoice?
Available payment methods
I would like an invoice from my previous account
Changing the billing cycle on a hosting service
Split invoice into two payments
Using your VentraIP Wallet
Where can I send a remittance advice?
Where can I view and download my invoices?
Make Payments Using PayID®
My invoice was paid, why am I still receiving invoice reminders?
Update your saved credit card details
Why is my order flagged for manual review?
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Invoices & Payment
Available payment methods
Paypal, BPAY, PayID, and Credit card (Mastercard, Visa, and American Express) are all accepted methods of payment. We do not accept Cheques as a payment method.
How can I get an extension on my invoice?
I would like an invoice from my previous account
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