Services within the 45-day money-back guarantee window are eligible for a full refund at the time of cancellation. To cancel a specific service, check out the following guides: All refunds are processed in line with our current Terms and Conditions on our website. We are unable to refund domain registrations as set out in these Terms and Conditions. This includes incorrectly spelled domain names. If you are eligible for a refund under those terms, please lodge an eTicket through your VIPcontrol “What is an eTicket and how do I lodge one through VIPControl?” to our Accounts and Billing department.