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Why was my service cancelled or terminated?

There are a few common reasons why something like this may happen.
  • A cancellation request was submitted inside your VIPcontrol account.
  • An invoice for the service was overdue for 30 days or more, causing the service to be terminated (suspension of the service takes place on the 8th day).

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How do I re-activate my service?

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If your service was cancelled or terminated less than 30 days ago

  1. Log in to VIPcontrol.
  2. Click the My Services link on the top → Hosting from the tabs underneath.
  3. Click the Restore button next to your terminated service.
  4. Follow the steps and pay the newly-generated invoice.
  5. Our Technical Support team will be in touch with you via email to notify you when the backup has finished restoring.
Restore_Service_Screenshot

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If it has been greater than 30 days since the termination

If the Restore function is not available for you in VIPcontrol, then:
  1. Order a new service via our website.
  2. Submit an eTicket to our technical support team asking us to locate a backup of the old service and to restore it on the new service. If you have a backup you have taken yourself, please upload it to a cloud sharing service and send us a link.
  3. Point your domain name at your new hosting service with us if/once the backup is confirmed to be restored.