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Before Proceeding

Axigen dedicated Email Hosting requires you to use Google’s Authenticator mobile app to enable and continue using two-factor authentication:

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Enabling Two Factor Authentication

  1. Login to your dedicated email hosting account
    1. By logging in directly here
    2. By logging in via VIPcontrol
      1. Login to VIPcontrol
      2. Click on My Services at the top of the page
      3. Click on Email Hosting
      4. Click on Manage
      5. Click Login next to the mailbox you want to login to
  2. Click on the Settings icon (cog) at the bottom left of the interface, then click Settings! Axigen Email Settings
  3. In the General tab, click Turn On next to 2-Step Verification
  4. Click Get Started
  5. The Axigen interface will ask you to input your password again
  6. The interface will show you a QR code under step two (we’ve redacted ours for security reasons). Axigen Google Authentication Add
  7. Open the Google Authenticator app and click the plus icon at the top right, then scan the QR code using your phone’s camera. Google Authenticator Add
  8. This will add a new authenticator code to the app, which you can then input into the box next to Step 3 that says “Enter the verification code”
  9. Click Next
  10. Two Factor Authentication is now enabled and will be required for future logins

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Disabling Two Factor Authentication policy

Please note that for security reasons, the only way to disable Two-Factor Authentication on your dedicated Email Hosting account is to Submit an eTicket. Log in to your VIPcontrol account and submit a new eTicket to Technical Support. If you’re unable to access your VIPcontrol account altogether, don’t worry. You can initiate the VIPcontrol account recovery process by visiting this link: https://ventraip.com.au/recovery.