Viewing emails through the Dedicated Email Spam Filtering Log

Viewing emails through the Dedicated Email Spam Filtering Log

This article provides a guide to navigating the Halon Spam Filtering Log. This tool offers insights into the status of your emails, helping you understand why emails are being quarantined, rejected, or accepted. You’ll learn how to identify and release quarantined emails, as well as understand the reasons behind rejected and accepted emails.

1. Access your Email Spam Filtering Log through VIPcontrol
2. You will now see all emails that have been Allowed, Blocked, or Quarantined by the Halon Spam filter.

When an email successfully passes the spam filter, you will see a Green Tick next to the sender’s address.
Whereas, when an email is rejected from the spam filter, you will see a Red Button with a circle and cross through it. .
In this case, the email failed as the email account [e-mail] did not exist.

When an email is quarantined, it can be for many reasons, such as a low sender score or a known spam email address. You can see when an email is quarantined when it shows as a Yellow Folder Button.

To release an email from quarantine, simply click on the yellow quarantine button next to the quarantined email then click “Release”.
Once the email has been released, you will then be able to view the email in your email mailbox.